> For the complete documentation index, see [llms.txt](https://zacx.gitbook.io/zacx-help-center/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://zacx.gitbook.io/zacx-help-center/modules/chats-live-inbox.md).

# Chats - Live Inbox

## Understanding Chats (Live Multi-Agent Inbox)

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The above video contains:

1. How to access chats in Zacx
2. How to send templates via Zacx
3. What is Conversation window
4. Filters in Chats
5. How to add tags and assign team members to chats
6. How to block a conversation in Chats

### Types of Conversations in Zacx

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The above video contains:

1. Types of messages we can do in Zacx
2. Understanding Templates and their types
3. Understanding when we can send normal messages to leads